Market Expertise

Our team is brimming with call center veterans who have worked with a variety of companies across many industries. Our consultants can quickly learn what's unique about your business and focus on achieving your specific business objectives, regardless of the market you represent.

We provide Training, Certifications, Consulting, Marketing Support and Strategies, Business Development, Coop New Clients and Revenue Sharing Partnerships, Buying & Selling of Leads, New Center Design and Set Up-Installations, Remote Technology Solutions, PBX and Dialer Outsourcing, Online CRM and Unlimited Calling Plans.

We bring our experience in these industries to client projects:

  • Financial Services

  • Utilities

  • Telecommunications

  • Healthcare

  • Insurance

  • Manufacturing

  • Retail/Distribution

  • Travel/Transportation

  • Entertainment

  • Associations and Nonprofits

  • Government

  • Technology/High Tech

  • Education

  • Consumer Goods

  • Business-to-Business Sales/Service

Our expertise is wide spread, covering business, operations, and technology strategy and execution. Here are some of our specialties:

  • Telecommunications – E-1’s, T-1’s, Frame Relay, Wholesale Minutes, VOIP, Remote PBX Servers, Unlimited US & Canada Call plans, Remote Dialer Licenses.

  • Remote Technology Platforms & Backbones

  • Strategy – technology, telecommunications, vendors, sourcing, new centers, consolidating centers, multi-site, remote locations, home agents etc.

  • Assessment and roadmap – people, process, and technology changes

  • Requirements and vendor/technology evaluations
  • Metrics strategy Business cases
  • Organizational and support model design
  • Process design
  • Business continuity/disaster recovery planning
  • Execution of strategic plans